The Calgary Underground Film Festival
Festival FAQs
The 12th CUFF.Docs Documentary Film Festival is an in-cinema only festival, with all films playing at Globe Cinema from November 20-24, 2024.
If you have any general questions about ticketing at the festival please contact boxoffice@calgaryundergroundfilm.org. For general inquiries, please contact cuff@calgaryundergroundfilm.org.
Accessibility
Please note that Globe Cinema, where we hold all of our screenings, is not an accessible venue. To access washrooms and to enter the cinema, you must walk up stairs. If you have any questions about Accessibility or Health & Safety Protocols please contact cuff@calgaryundergroundfilm.org
Ticketing Qs
- How do I get tickets?
- How do I use my multi-pack?
- How do I use my festival pass?
- I have a CUFF Promo Code. Can I use it to book a ticket?
- What is your refund policy?
- Where can I find a film's rating?
FAQs
How do I get single tickets?
Explore the CUFF Lineup. When you’re on the page of the film that you’d like to watch, click the red “Buy Tickets” button to purchase.
How do I use my multi-pack?
If you have a multi-pack please claim tickets in advance. Select the film you want to see. Add General Admission tickets to your cart. Apply your Voucher Code that was sent in your multi-pack confirmation email (starts with VC) as a discount/promo code. Multi-pack purchasers must sign in to Showpass first to redeem their voucher code to reserve tickets. See our Multi-Pack page for more info on how to redeem – More info here.
How do I use my festival pass?
1) Claim tickets for films you want to watch at Globe Cinema. Log into your Showpass account, hit "Buy" on the film that you want to see, and select the "Passholder Redemption" option. Your Voucher Code beginning with VC should automatically apply. If not, you can enter it as Promo/Discount/Credit Code at checkout. Check your initial Showpass confirmation email to find your code. You can claim one ticket per in-cinema screening.
Do I need an account to claim tickets?
Anyone who purchases a ticket to CUFF must create a Showpass account. If you've purchased a ticket to a CUFF event since 2019, you should have an account.
I have a CUFF Promo Code. Can I use it to watch a film?
Yes. Select the film you want to see. Click the BUY button, select “General Admission”, click the blue CHECKOUT button, click NEXT, and then click ENTER PROMO, DISCOUNT OR CREDIT CODE and enter the promo code when prompted. Once you have entered the promo code, your discounted ticket option will be available. You must redeem your promo code on calgaryundergroundfilm.org prior to attending the film.
What is your refund policy?
Refunds are only issued on a case by case basis. To request a refund or to exchange tickets, please contact boxoffice@calgaryundergroundfilm.org
Where can I find a film's rating?
As a film festival, CUFF films are exempt from Alberta Film Classification. These films are not rated yet, and may not be appropriate for all audiences. Please be sure to read film synopses and do your own research, as many films that we show are not appropriate for youth.
If you have any further questions, please contact:
boxoffice@calgaryundergroundfilm.org or phone 403-444-8315